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Announcements


On February 21, 2024, vendor, Change Healthcare disclosed a cyber security incident that had ramifications across the whole health care industry. Change Healthcare is a widely used provider of health care billing and data systems. The Statewide Benefits Office (SBO) has recently learned that letters are being mailed to impacted members, and, as a result, SBO is receiving calls and emails seeking verification. Due to the sheer magnitude of this incident, Change Healthcare has not been able to provide our third-party administrators with member impact reports; therefore, SBO will not be able to assist organizations/members with verifying member impact or with the specifics of the data which was subject to the breach. The letter being mailed to impacted members  offers 2 years of free credit monitoring. Individuals receiving the communication are encouraged by SBO to review and take action as outlined in the letter.


November is Diabetes Awareness Month. In fiscal year 2023, 16,542 members of the GHIP active employee and early retiree population (and their dependents) had an episode of treatment for diabetes or pre-diabetes at a cost of over $301,000,000 and representing over 15.1% of the total active employee and early retiree total population and accounting for 35.8% of healthcare expenditures. Diabetes puts people at risk for nerve damage, cardiovascular disease, foot and limb injuries, vision problems, and other complications that arise from having uncontrolled blood sugar. Diabetes also raises a person’s risk of having severe symptoms and complications from COVID-19. The good news is that prediabetes and diabetes are treatable. Information about diabetes prevention and management resources available to members of a State of Delaware non-Medicare health plan can be found on the Diabetes Resources page.

All bariatric surgeries are required to be completed under your SurgeryPlus benefit with a surgeon in the SurgeryPlus network. Bariatric surgery is not covered under your Aetna or Highmark Delaware non-Medicare health plan and will not be eligible for a financial incentive.

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The First State Basic Plan and Comprehensive PPO Plan are funded by the State of Delaware Group Health Fund through health premiums paid by you and the State. These plans are administered by Highmark Delaware.


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BENEFIT RESOURCES & INFORMATION

You can talk to a nurse Health Coach for free whenever you like, any time of the day, any day of the week. Call 1-844-459-6452 to be connected to a specially trained wellness professional. Learn about programs and other resources to help you lose weight, eat better, quit smoking and manage conditions (such as diabetes, heart disease, back pain and asthma).

  • Sign up for personalized text messages from Highmark to help keep you updated on your benefits and appropriately manage your care. Learn more. 

Tips to Get the Most Out of Your Health Plan and Simplify Your Experience

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Earn points for completing healthy activities, such as Preventive Exams in your MyHighmark app.
Learn more. 

  • Custom Care Management Unit (CCMU): Call 1-844-459-6452 to be connected to specially trained wellness professionals. Your dedicated Registered Nurse Case Managers are considered to be a “Nurse in the Family” that can assist you with various men’s* health needs such as:
    • Planning for care at the hospital or understanding discharge instructions.
    • Understanding prevention and preventive screenings (i.e., colorectal exams, annual physical exams, etc.).
    • Review and understand your doctor’s instructions and/or treatment options.
    • Keep up with and plan for doctor’s and/or specialist’s appointments.

    There are Behavioral Health specialists available for support with mental and behavioral health concerns, treatment options, and locating an in-network provider (in-person or virtual visits).

    There are Wellness Coaches available for goal setting and accountability related to weight management, stress management, tobacco cessation, sleep improvement, exercise planning, and healthy eating.

    There are Social Workers available to connect you with local resources such as meal delivery and food supplies, transportation assistance, and other helpful support and resources.

  • The Highmark Community Resource tool can be accessed to locate specific services in your area should you need them.

  • Stay on top of your health by keeping up with your Preventive Screenings.
*In this context, “men” refers to sex assigned at birth and/or noted on birth certificate and not gender identity. Content may or may not be applicable.
  • Custom Care Management Unit (CCMU): Call 1-844-459-6452 to be connected to specially trained wellness professionals. Your dedicated Registered Nurse Case Managers are considered to be a “Nurse in the Family” that can assist you with various women’s* health needs such as:
    • Planning for care at the hospital or understanding discharge instructions.
    • Understanding prevention and preventive screenings (i.e., mammogram, PAP testing, etc.).
    • Review and understand your doctor’s instructions and/or treatment options.
    • Keep up with and plan for doctor’s and/or specialist’s appointments.
    • Ask questions related to pregnancy, birth, post-partum, and menopause care and related services.
    • Healthy parent/healthy baby family building and associated services.

    There are Behavioral Health specialists available for support with mental and behavioral health concerns, treatment options, and locating an in-network provider (in-person or virtual visits).

    There are Wellness Coaches available for goal setting and accountability related to weight management, stress management, tobacco cessation, sleep improvement, exercise planning, and healthy eating.

    There are Social Workers available to connect you with local resources such as meal delivery and food supplies, transportation assistance, and other helpful support and resources.

  • The Highmark Community Resource tool can be accessed to locate specific services in your area should you need them.

  • Stay on top of your health by keeping up with your Preventive Screenings.
  • Family Building Resources
*In this context, “women” refers to sex assigned at birth and/or noted on birth certificate and not gender identity. Content may or may not be applicable.

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