Musculoskeletal Pain Resources
Musculoskeletal pain affects the ligaments, tendons, muscles and bones. Dealing with chronic musculoskeletal pain (i.e., lower back pain, arthritis, etc.) can be difficult and it may be stressful navigating the health system to find the resources you need. We have put together the following resources in one easy to find location with information on imaging, resources offered through Highmark and Aetna, case management, and tools to help you live a more active, pain-free life.
BENEFIT RESOURCES & INFORMATION
The following Aetna programs and services are available to currently enrolled Aetna State of Delaware Health Plan members. Members are also encouraged to contact Aetna at 1-877-542-3862 or at the Aetna Member Website.
Aetna One Advisor: Get free support on managing your health, coordinating your care, and meeting your health goals. Call 1-877-542-3862.
Back & Joint Care Support Center: Log into your Aetna Member Website (choose “Health & Wellness” and select “Back & Joint Care Support Center”) to learn about back care support, knee care support, and hip care support.
Back Pain: Back pain can get in the way of living life normally. Aetna has provided some tips that can help you learn how to prevent and/or treat your back pain effectively.
Natural Products and Services Discounts: Learn more about Aetna’s natural products and services discounts through the Choose Healthy Program where you have access to discounts on massage therapy, acupuncture, chiropractic visits and nutrition to help you with pain and stress. Members can save on popular health and fitness products such as wearable fitness equipment. Log into your Aetna member website and click on the Stay Healthy tab on the home page to access information.
Wellness Services: Access online tools, health coaches and discounted gym memberships. Learn More.
Imaging/Radiology Services: Save time and money by having your outpatient imaging/radiology services (i.e., ultrasound, diagnostic 2D/3D mammography, MRI, CT Scan) completed at in-network non-hospital affiliated freestanding facilities. These facilities provide similar quality as hospital affiliated locations and are often more convenient. Learn More. SBO recognizes that some members may need to have this care in the hospital setting, but if reasonable and/or advised by their physician that these services may be done in a non-hospital affiliated freestanding facility, we want to make members aware of those options.
Physical Therapy and Chiropractic Visits: As an Aetna member, there is no maximum limit on physical therapy or chiropractic visits for treatment of back pain if it is determined to be medically necessary. Learn more by viewing the HMO Plan Booklet or the CDH Gold Plan Booklet.
The following Highmark Delaware programs and services are available to currently enrolled Highmark Delaware non-Medicare State of Delaware Health Plan members. Members are also encouraged to contact Highmark at 1-844-459-6452 or at the Highmark Delaware Member Website.
Get Moving: Learn how to control your weight, build healthy bones and increase energy with the tips Highmark has provided to enjoy exercise.
Build A Strong Foundation: Build healthy bones, joints and muscles by following the tips Highmark has provided to prevent injury.
Wellness Coaches: Get started with a Wellness Coach, who can help support you in staying healthy and choosing the lifestyle goals that are right for you. Meet your personal wellness coach by calling 1-800-650-8442 Monday through Friday from 8:30am to 8:30pm EST.
Nurse Advocates: Contact a Nurse Advocate through the Highmark Case Management Team for assistance with accessing services and treatments related to your musculoskeletal pain and information on your benefit coverage. Call 1-844-459-6452.
Wellness Services & Discounts: Access online tools and discounts on gym memberships, massage therapy and acupuncture. Learn More.
Imaging/Radiology Services: Save time and money by having your outpatient imaging/radiology services (i.e., ultrasound, diagnostic 2D/3D mammography, MRI, CT Scan) completed at in-network non-hospital affiliated freestanding facilities. These facilities provide similar quality as hospital affiliated locations and are often more convenient. Learn More. SBO recognizes that some members may need to have this care in the hospital setting, but if reasonable and/or advised by their physician that these services may be done in a non-hospital affiliated freestanding facility, we want to make members aware of those options.
Physical Therapy and Chiropractic Visits: As a Highmark Delaware member, there is no maximum limit on physical therapy or chiropractic visits for treatment of back pain if it is determined to be medically necessary. Learn more by viewing the Highmark Delaware First State Basic Plan Booklet or the Highmark Delaware Comprehensive PPO Plan Booklet.
Hinge Health is a no cost virtual exercise therapy program available to State of Delaware Aetna and Highmark Delaware non-Medicare health plan members and their spouses/dependents over age 18.
Hinge Health combines gentle exercise with 1-on-1 expert support to reduce pain and allow you to move with confidence. To best assess your needs, Hinge Health will ask you to complete an online clinical screener. Hinge Health takes it from there, matching you with services and health professionals that will benefit you the most.
Once enrolled in the program, Hinge Health will create a customized care plan just for you. Your personal health coach or physical therapist will guide you through virtual exercise therapy in the Hinge Health app. It takes only 45 minutes per week, so it easily fits into your schedule.
If you struggle with everyday joint and muscle pain, like a throbbing back or aching knees, start using Hinge Health today for expert care.
For more information, sign up at hingehealth.com/stateofdelaware or call 1-855-902-2777.
