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Delaware Department of
Human Resources


Healing & Wellness Resources

Healing and Wellness Resources

The State of Delaware places the highest priority on the health, safety and wellbeing of State of Delaware employees and members of the State of Delaware Group Health Plan. We’ve put together the following healing and wellness resources in one easy to find location to help you and your families during these unprecedented times.



IMPORTANT BENEFIT UPDATES & ANNOUNCEMENTS

Rethink Benefits provides family support when you need it. Participants gain 24/7 access to consultations with a dedicated behavior expert, unlimited use of our website and mobile app with how-to videos and research-based resources, and exclusive content to assist your child with learning, social or behavioral challenges, or developmental disabilities. There is no diagnosis or age range requirement to use Rethink. While the program is best suited for parents of children or young adults with learning, social, or behavioral challenges (e.g., autism spectrum disorder, ADHD, etc.), anyone who needs parenting support can benefit from our tools.

For a limited time, active employees enrolled in an Aetna or Highmark Delaware health plan are eligible for Rethink. This benefit is provided at no cost. It is important to note that these services are available on a temporary basis as the benefit is being evaluated to determine if services should continue. If you use these services, please let us know about your experience at sbo.communications@delaware.gov.


BENEFIT RESOURCES & INFORMATION

  • The ComPsych® GuidanceResources® program provides FREE Employee Assistance Program (“EAP”) and work/life support services to eligible State employees and their dependents. Access www.guidanceresources.com (WebID: State of Delaware) to consult articles, podcasts, videos, webinars, and other helpful tools, or call the 24/7 helpline: 877-527-4742.

  • ContactLifeline Crisis Helpline provides sexual assault counseling for victims and family members: 800-262-9800

  • Delaware 2-1-1 provides Delaware residents with an easy way to get connected to help for essential health and human services, including affordable housing, utility assistance, health care, senior services, food and other vital programs. There are several ways to get connected to a resource specialist: Dial 2-1-1; text your zip code to 898-211; or chat online at delaware211.org. All services are free, multilingual, confidential and available 24/7.

  • Division of Substance Abuse and Mental Health Crisis Hotline:

    • New Castle - 800-652-2929
    • Kent and Sussex - 800-345-6785

  • Help is Here provides addiction prevention, treatment, and recovery support resources. Call 833-9-HOPEDE (833-946-7333)

  • Substance Abuse and Mental Health Service Administration treatment helpline: 800-662-4357

The Employee Assistance Program (EAP) provided by ComPsych® GuidanceResources® is available to all State of Delaware employees, effective immediately and through March 31, 2021. This means that the EAP is also available to temporary, casual seasonal, and benefit eligible employees who are not currently enrolled in a State of Delaware Highmark Delaware or Aetna health plan. Access www.guidanceresources.com (WebID: State of Delaware) to consult articles, podcasts, videos, webinars, and other helpful tools, or call the 24/7 helpline: 1-877-527-4742.

Burnout/Work-Life Balance  Tips for coping with job-related stress and building resilience, as well as an overview of available work-life benefits.

Coping After Violence  Tips to support healing and understanding in the aftermath of a violent event.

Crisis and Trauma Resources  A resource guide to understanding the impact of traumatic events for employees and managers.

Destigmatizing Mental Health  A guide to understanding mental health diagnosis and treatment.

Diversity and Inclusion A guide to supporting a diverse workforce for employees and managers.

Enhance Your Resilience  Tips for building resilience.

Grief & Loss  Emotional support for survivors and what to do when someone passes.

Loneliness and Your Health  Tips for making connections and fostering friendships for physical and mental health at any age.

Making Social Connections and Friendships  Tips to keep you socially connected.

Mental Health and Substance Abuse Resources for Caregivers  Identifying when someone needs help, and understanding substance abuse interventions for caregivers and families.

Mental Health Well-Being in the Workplace (Webinar) A guide to a healthier, happier and more productive work environment.

Staying Connected to Your Team   A manager’s guide to supporting employee engagement.

Suicide Prevention The following tools can be used to promote understanding and awareness of mental health, as well as to help employees who may be struggling with their mental health.

Aetna Autism Spectrum Disorder Program: If you or your child has autism spectrum disorder, you can connect with an Autism Advocate through Aetna. Autism Advocates have special training in autism spectrum disorder and can help answer questions about your benefits, pair you or your child with the right providers, connect you with resources for caregivers and family support, and coordinate with autism care providers and caregivers. To connect to an Autism Advocate, call 1-844-724-0604.

Diversity and Discrimination  A guide to speaking to children about diversity and discrimination.

Parents Guide to Understanding Suicide  A guidebook for supporting mental health in children.

Parenting Support for the New School Year Resources for families working together at home.

Resources for ADHD  Understanding ADHD symptoms and treatment for children and adults.

Rethink Benefits 24/7 support to assist your child with learning, social or behavioral challenges, or developmental disabilities.

The following Aetna programs and services are available to all currently enrolled Aetna State of Delaware Health Plan members. Members are also encouraged to contact Aetna at 1-877-542-3862 or at the Aetna Member website.

Aetna Behavioral Health: Members in need of services for a behavioral health condition have access to behavioral health therapy and medication therapy and management through a care advocate that can support your emotional health and everyday needs. To find more information and take control of your mental and emotional health visit aetnabehavioralhealth.com. Here, you can check your emotional well-being, improve your mood with self-check tools, find helpful healthy-living tips, watch inspirational videos, read empowering stories, and connect with your community.

Aetna Autism Spectrum Disorder Program: If you or your child has autism spectrum disorder, you can connect with an Autism Advocate through Aetna. Autism Advocates have special training in autism spectrum disorder and can help answer questions about your benefits, pair you or your child with the right providers, connect you with resources for caregivers and family support, and coordinate with autism care providers and caregivers. To connect to an Autism Advocate, call 1-844-724-0604.

Aetna Behavioral Health 360 Support: If you need help seeking behavioral health treatment, Aetna Behavioral Health 360 offers you access to a Care Advocate that coordinates care with providers on your behalf, addresses and removes barriers to get you to treatment, connects you to others in your community facing similar challenges, involves your loved ones, and keeps you on track to accomplish your goals and attend your appointments. For more information, call 1-866-230-9951.

Aetna Behavioral Health AbleTo: Aetna’s Behavioral Health AbleTo program can help you manage life’s challenges. Aetna has teamed up with AbleTo, a leading behavioral health care provider, to provide members with an 8-week program consisting of weekly sessions with a therapist and a behavior coach using online video or phone, removing the time and hassle of driving to appointments. Members will meet once a week with a therapist to address emotional challenges like depression, stress, and anxiety, and then once a week with a behavior coach to identify health goals and develop an action plan. That’s two sessions a week and a final meeting with your therapist, and it’s all included in your Aetna membership. To learn more, call 1-844-330-3648.

CareVio (For HMO Plan Members Only): A free care coordination program that partners with you and your doctor to make it easier for you to take care of yourself and stay well. Call 1-844-227-3565 today. Learn more 

CareVio Community Team (For Aetna HMO Members only): CareVio Community provides care management to members by collaborating with community, government and healthcare agencies to link members to community services by developing personalized care plans to promote safety, empowerment, self-management, and healthy living. Services include behavioral health screening and home evaluations, member education and support, and facilitating community relationships. To contact the CareVio Community team, call 302-320-5600.

Discount Program: Save on gym memberships, eyeglasses and contacts, weight loss programs and meal plans, massage therapy and more with the discount programs and services from Aetna. Visit the Aetna member website for details on how to get started.

Guardian Angel: Guardian Angel is a highly customized program for Aetna members identified through claims data who have recently experienced an overdose. Members cannot self-refer themselves into this program. Once the member is identified, a specially trained nurse or clinician outreaches to the member and their caregiver to offer support. The nurse or clinician will assess the member’s mental and physical well-being, direct them to in-network resources and providers, provide information on naloxone, and work with case management to monitor their care. For more information, please call Aetna Customer Service at 1-877-542-3862.

Health Connections Disease Management Program (for CDH Gold Plan Members Only): Get free support from an Aetna nurse to help manage your condition, such as diabetes, heart disease, cancer and low back pain. Call 1-866-269-4500 today.

Healthy Lifestyle Coaching (For CDH Plan Members Only): Reach your goals with free support from a wellness coach to live a healthier life. Choose what healthy changes you want to work on such as losing weight, eating better, quitting smoking and managing stress. Call 1-866-213-0153 to get started with a coach today.

MindCheck: Take control of your emotional health 

OnTrak: OnTrak is a customized program designed for Aetna members aged 18 and older who are identified as being at risk and in need of behavioral health services. Members cannot self-refer themselves into this program. Eligible members are identified using medical claims data and utilization patterns of those with a specific behavioral health diagnosis. Members who are identified as eligible will receive an engagement letter and a phone call directly from OnTrak. Those who agree to participate in the program will receive 52 weeks of treatment with a network psychosocial provider and physician and coaching with integration of community based programs to engage, treat and support participants in their recovery efforts. For more information, please call Aetna Customer Service at 1-877-542-3862.

The following Highmark Delaware programs and services are available to all currently enrolled Highmark Delaware non-Medicare State of Delaware Health Plan members. Members are also encouraged to contact Highmark at 1-844-459-6452 or at the Highmark Delaware Member website.

Aunt Bertha: Aunt Bertha is an online tool that connects members seeking social services. Members have access to community resources and nonprofit organizations to address needs such as case management, housing, and financial advice through an online search tool. For more information, visit highmark.auntbertha.com.

Blue 365 Discount Program: Whether you are looking for discounted gym memberships, weight loss programs or a discount on massage therapy, it can all be found on the Highmark Delaware Member website.

Blues on Call Health Coaches: You can talk to a nurse Health Coach for free whenever you like, any time of the day, any day of the week. Call 1-844-459-6452 to be connected to a specially trained wellness professional. Learn about programs and other resources to help you lose weight, eat better, quit smoking and manage conditions (such as diabetes, heart disease, back pain and asthma).

Bright Heart Health: Bright Heart Health is Highmark’s vendor for on-demand medication assisted treatment (MAT) for addiction and opioid dependency via telemedicine. Services are available 24/7 and members and health care providers have access to their comprehensive outpatient services day or night. Members in need of these services can self-refer and providers can refer patients for ongoing MAT provided via telehealth. Members will receive comprehensive care, including medication management, counseling, case management and supportive services. For more information call 1-844-884-4474 or visit www.brighthearthealth.com.

Custom Care Management Unit: The Custom Care Management Unit (CCMU) Nurse Advocates can make internal referrals to Highmark’s behavioral health professionals and social workers that can assist you with any needs, such as financial troubles, housing resources, veteran’s services, and guidance for other social services needs. To connect with a CCMU nurse advocate or behavioral health professional, call the Nurseline at 1-844-459-6452.

ShareCare: Highmark’s digital wellness engagement platform, ShareCare, offers members a mindfulness and mental well-being tool, ShareCare Inspirations/Relax 360. This tool is meant to reduce stress and improve relaxation by offering members videos meant to empower participants to find stillness and peace in their everyday lives. For more information register for ShareCare using your Highmark member ID number at mycare.sharecare.com. ShareCare Inspirations/Relax 360 can be found under the “Discover” icon within the ShareCare website or app.

Shatterproof: Shatterproof is a national nonprofit organization dedicated to ending the stigma associated with addiction. Highmark has partnered with Shatterproof to provide members with an online educational experience to learn more about addiction. Members can access six 5-minute educational modules and videos on the following topics: The Science of Addiction, Are You at Risk, The Dangers of Opioids, Signs, Symptoms and Treatment, How You Can Help, and The Gift of Recovery. To start, text HOPE to 73529 or call 1-844-459-6452 and ask your Highmark representative for more information on JUST 5.

Telemedicine: If you are in need of behavioral health services and prefer to receive those services in the comfort of your own home, AmWell, Highmark’s preferred telemedicine provider, offers behavioral health virtual visits. Once you register, you can choose the type of visit you need. If you choose “behavioral health,” you will be prompted to schedule an appointment and select from the following: adolescent therapy, therapy, or psychiatry. Register for AmWell at amwell.com and select “Sign up,” to get started.







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