Healing & Wellness Resources
The State of Delaware places the highest priority on the health, safety and wellbeing of State of Delaware employees and members of the State of Delaware Group Health Plan. We’ve put together the following healing and wellness resources in one easy to find location to help you and your families during these unprecedented times.
IMPORTANT BENEFIT UPDATES & ANNOUNCEMENTS
SilverCloud is an online platform with activities and tools to manage emotions and habits during the COVID-19 crisis. Learn how to cope with challenging times, sleep problems, and grief or loss while practicing how to relax and stay hopeful. Visit https://carenow.silvercloudhealth.com/signup/. You will be asked to create an account and need to enter the PIN C@re2020! This program is available for a limited time only – expiring on 8/1/2020)
BENEFIT RESOURCES & INFORMATION
Division of Substance Abuse and Mental Health Crisis Hotline:
- New Castle - 800-652-2929
- Kent and Sussex - 800-345-6785
Help is Here provides addiction prevention, treatment, and recovery support resources. Call 833-9-HOPEDE (833-946-7333)
Substance Abuse and Mental Health Service Administration treatment helpline: 800-662-4357
ContactLifeline Crisis Helpline provides sexual assault counseling for victims and family members: 800-262-9800
EAP+Work/Life support services from HealthAdvocate are available to all State of Delaware employees, effective immediately and through September 30, 2020. This means that these services are also available to your temporary, casual seasonal and benefit eligible employees who are not currently enrolled in a State of Delaware Highmark Delaware or Aetna health plan.
The following Aetna programs and services are available to all currently enrolled Aetna State of Delaware Health Plan members. Members are also encouraged to contact Aetna at 1-877-542-3862 or at the Aetna Member website.
Aetna Behavioral Health: Members in need of services for a behavioral health condition have access to behavioral health therapy and medication therapy and management through a care advocate that can support your emotional health and everyday needs. To find more information and take control of your mental and emotional health visit aetnabehavioralhealth.com. Here, you can check your emotional well-being, improve your mood with self-check tools, find helpful healthy-living tips, watch inspirational videos, read empowering stories, and connect with your community.
Aetna Autism Spectrum Disorder Program: If you or your child has autism spectrum disorder, you can connect with an Autism Advocate through Aetna. Autism Advocates have special training in autism spectrum disorder and can help answer questions about your benefits, pair you or your child with the right providers, connect you with resources for caregivers and family support, and coordinate with autism care providers and caregivers. To connect to an Autism Advocate, call 1-844-724-0604.
Aetna Behavioral Health 360 Support: If you need help seeking behavioral health treatment, Aetna Behavioral Health 360 offers you access to a Care Advocate that coordinates care with providers on your behalf, addresses and removes barriers to get you to treatment, connects you to others in your community facing similar challenges, involves your loved ones, and keeps you on track to accomplish your goals and attend your appointments. For more information, call 1-866-230-9951.
Aetna Behavioral Health AbleTo: Aetna’s Behavioral Health AbleTo program can help you manage life’s challenges. Aetna has teamed up with AbleTo, a leading behavioral health care provider, to provide members with an 8-week program consisting of weekly sessions with a therapist and a behavior coach using online video or phone, removing the time and hassle of driving to appointments. Members will meet once a week with a therapist to address emotional challenges like depression, stress, and anxiety, and then once a week with a behavior coach to identify health goals and develop an action plan. That’s two sessions a week and a final meeting with your therapist, and it’s all included in your Aetna membership. To learn more, call 1-844-330-3648.
CareVio Community Team (For Aetna HMO Members only): CareVio Community provides care management to members by collaborating with community, government and healthcare agencies to link members to community services by developing personalized care plans to promote safety, empowerment, self-management, and healthy living. Services include behavioral health screening and home evaluations, member education and support, and facilitating community relationships. To contact the CareVio Community team, call 302-320-5600.
Guardian Angel: Guardian Angel is a highly customized program for Aetna members identified through claims data who have recently experienced an overdose. Members cannot self-refer themselves into this program. Once the member is identified, a specially trained nurse or clinician outreaches to the member and their caregiver to offer support. The nurse or clinician will assess the member’s mental and physical well-being, direct them to in-network resources and providers, provide information on naloxone, and work with case management to monitor their care. For more information, please call Aetna Customer Service at 1-877-542-3862.
OnTrak: OnTrak is a customized program designed for Aetna members aged 18 and older who are identified as being at risk and in need of behavioral health services. Members cannot self-refer themselves into this program. Eligible members are identified using medical claims data and utilization patterns of those with a specific behavioral health diagnosis. Members who are identified as eligible will receive an engagement letter and a phone call directly from OnTrak. Those who agree to participate in the program will receive 52 weeks of treatment with a network psychosocial provider and physician and coaching with integration of community based programs to engage, treat and support participants in their recovery efforts. For more information, please call Aetna Customer Service at 1-877-542-3862.
The following Highmark Delaware programs and services are available to all currently enrolled Highmark Delaware non-Medicare State of Delaware Health Plan members. Members are also encouraged to contact Highmark at 1-844-459-6452 or at the Highmark Delaware Member website.
Custom Care Management Unit: The Custom Care Management Unit (CCMU) Nurse Advocates can make internal referrals to Highmark’s behavioral health professionals and social workers that can assist you with any needs, such as financial troubles, housing resources, veteran’s services, and guidance for other social services needs. To connect with a CCMU nurse advocate or behavioral health professional, call the Nurseline at 1-844-459-6452.
Telemedicine: If you are in need of behavioral health services and prefer to receive those services in the comfort of your own home, AmWell, Highmark’s preferred telemedicine provider, offers behavioral health virtual visits. Once you register, you can choose the type of visit you need. If you choose “behavioral health,” you will be prompted to schedule an appointment and select from the following: adolescent therapy, therapy, or psychiatry. Register for AmWell at amwell.com and select “Sign up,” to get started.
Aunt Bertha: Aunt Bertha is an online tool that connects members seeking social services. Members have access to community resources and nonprofit organizations to address needs such as case management, housing, and financial advice through an online search tool. For more information, visit highmark.auntbertha.com.
ShareCare: Highmark’s digital wellness engagement platform, ShareCare, offers members a mindfulness and mental well-being tool, ShareCare Inspirations/Relax 360. This tool is meant to reduce stress and improve relaxation by offering members videos meant to empower participants to find stillness and peace in their everyday lives. For more information register for ShareCare using your Highmark member ID number at mycare.sharecare.com. ShareCare Inspirations/Relax 360 can be found under the “Discover” icon within the ShareCare website or app.
Shatterproof: Shatterproof is a national nonprofit organization dedicated to ending the stigma associated with addiction. Highmark has partnered with Shatterproof to provide members with an online educational experience to learn more about addiction. Members can access six 5-minute educational modules and videos on the following topics: The Science of Addiction, Are You at Risk, The Dangers of Opioids, Signs, Symptoms and Treatment, How You Can Help, and The Gift of Recovery. To start, text HOPE to 73529 or call 1-844-459-6452 and ask your Highmark representative for more information on JUST 5.
Hidden Treasures Code: 772649