Healing & Wellness Resources
The State of Delaware places the highest priority on the health, safety and wellbeing of State of Delaware employees and members of the State of Delaware Group Health Plan. We’ve put together the following healing and wellness resources in one easy to find location to help you and your families during these unprecedented times.
IMPORTANT BENEFIT UPDATES & ANNOUNCEMENTS
SilverCloud is an online platform with activities and tools to manage emotions and habits during the COVID-19 crisis. Learn how to cope with challenging times, sleep problems, and grief or loss while practicing how to relax and stay hopeful. Visit https://carenow.silvercloudhealth.com/signup/. You will be asked to create an account and need to enter the PIN C@re2020! This program is available for a limited time only – expiring on 8/1/2020)
BENEFIT RESOURCES & INFORMATION
Division of Substance Abuse and Mental Health Crisis Hotline:
- New Castle - 800-652-2929
- Kent and Sussex - 800-345-6785
Help is Here provides addiction prevention, treatment, and recovery support resources. Call 833-9-HOPEDE (833-946-7333)
Substance Abuse and Mental Health Service Administration treatment helpline: 800-662-4357
ContactLifeline Crisis Helpline provides sexual assault counseling for victims and family members: 800-262-9800
EAP+Work/Life support services from HealthAdvocate are available to all State of Delaware employees, effective immediately and through September 30, 2020. This means that these services are also available to your temporary, casual seasonal and benefit eligible employees who are not currently enrolled in a State of Delaware Highmark Delaware or Aetna health plan.
The following Highmark Delaware programs and services are available to all currently enrolled Highmark Delaware non-Medicare State of Delaware Health Plan members. Members are also encouraged to contact Highmark at 1-844-459-6452 or at the Highmark Delaware Member website.
Custom Care Management Unit: The Custom Care Management Unit (CCMU) Nurse Advocates can make internal referrals to Highmark’s behavioral health professionals and social workers that can assist you with any needs, such as financial troubles, housing resources, veteran’s services, and guidance for other social services needs. To connect with a CCMU nurse advocate or behavioral health professional, call the Nurseline at 1-844-459-6452.
Telemedicine: If you are in need of behavioral health services and prefer to receive those services in the comfort of your own home, AmWell, Highmark’s preferred telemedicine provider, offers behavioral health virtual visits. Once you register, you can choose the type of visit you need. If you choose “behavioral health,” you will be prompted to schedule an appointment and select from the following: adolescent therapy, therapy, or psychiatry. Register for AmWell at amwell.com and select “Sign up,” to get started.
Aunt Bertha: Aunt Bertha is an online tool that connects members seeking social services. Members have access to community resources and nonprofit organizations to address needs such as case management, housing, and financial advice through an online search tool. For more information, visit highmark.auntbertha.com.
ShareCare: Highmark’s digital wellness engagement platform, ShareCare, offers members a mindfulness and mental well-being tool, ShareCare Inspirations/Relax 360. This tool is meant to reduce stress and improve relaxation by offering members videos meant to empower participants to find stillness and peace in their everyday lives. For more information register for ShareCare using your Highmark member ID number at mycare.sharecare.com. ShareCare Inspirations/Relax 360 can be found under the “Discover” icon within the ShareCare website or app.
Shatterproof: Shatterproof is a national nonprofit organization dedicated to ending the stigma associated with addiction. Highmark has partnered with Shatterproof to provide members with an online educational experience to learn more about addiction. Members can access six 5-minute educational modules and videos on the following topics: The Science of Addiction, Are You at Risk, The Dangers of Opioids, Signs, Symptoms and Treatment, How You Can Help, and The Gift of Recovery. To start, text HOPE to 73529 or call 1-844-459-6452 and ask your Highmark representative for more information on JUST 5.