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Delaware Department of
Human Resources

Health Plan - Aetna

Telemedicine (Virtual Medicine)

Announcement New Telemedicine Feature

Teladoc for Behavioral Health: Members can register for Teladoc and log in via the web or through the Teladoc app to schedule a video visit with a board-certified psychiatrist, psychologist or licensed therapist 7 days a week from 7:00 am to 9:00 pm. Members have access to support for anxiety, depression, stress, family difficulties, and more. If members choose, they can then build an ongoing relationship with the same behavioral health professional by requesting follow-up appointments through the secure online message center.

If you can’t get a quick appointment with your Primary Care Provider (PCP), consider using telemedicine instead of going to an urgent care center or ED. Telemedicine is a service that allows you to have an online video consultation with a doctor whether you are at home or on the go, by using your computer, tablet or smartphone. You can use telemedicine services and speak with a doctor to receive a diagnosis and get recommended treatment for minor illnesses, such as a sore throat, runny nose, or headache. The doctor can even prescribe medications when appropriate.

Aetna HMO Plan

Site of Care Average Cost Per Visit Your Copay
In-network Telemedicine provider
$40 $0*
* When using telemedicine for a scheduled appointment with your PCP or for behavioral health services offered through Teladoc, the copay is $15. When using telemedicine for a scheduled appointment with a specialist, the copay is $25.

Aetna CDH Gold Plan

Site of Care Average Cost Per Visit Your Cost
In-network Telemedicine provider
$40 10% coinsurance after deductible