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Delaware Department of
Human Resources

Health Plan - Aetna

Telemedicine (Virtual Medicine)

If you can’t get a quick appointment with your Primary Care Provider (PCP), consider using telemedicine instead of going to an urgent care center or ED. Telemedicine is a service that allows you to have an online video consultation with a doctor whether you are at home or on the go, by using your computer, tablet or smartphone. You can use telemedicine services and speak with a doctor to receive a diagnosis and get recommended treatment for minor illnesses, such as a sore throat, runny nose, or headache. The doctor can even prescribe medications when appropriate.

Aetna HMO Plan

Site of Care Average Cost Per Visit Your Copay
In-network Telemedicine provider
$40 $0*
* When using telemedicine for a scheduled appointment, the copay is $15 to see your PCP and $25 to see a specialist.

Aetna CDH Gold Plan

Site of Care Average Cost Per Visit Your Cost
In-network Telemedicine provider
$40 10% coinsurance after deductible