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Health Plan - Aetna

Telemedicine (Virtual Medicine)



100% coverage for telemedicine services has been extended for no more than 30 days following the end of the COVID-19 national public health emergency for individuals enrolled in a State of Delaware Group Health Plan. Instead of the copays listed in the charts below, members who receive telemedicine through their in-network primary care provider or other in-network physician as well as those who use Aetna’s telemedicine vendors will have a zero-dollar copay.

Teladoc for Behavioral Health: Members can register for Teladoc and log in via the web or through the Teladoc app to schedule a video visit with a board-certified psychiatrist, psychologist or licensed therapist 7 days a week from 7:00 am to 9:00 pm. Members have access to support for anxiety, depression, stress, family difficulties, and more. If members choose, they can then build an ongoing relationship with the same behavioral health professional by requesting follow-up appointments through the secure online message center.

If you can’t get a quick appointment with your Primary Care Provider (PCP), consider using telemedicine instead of going to an urgent care center or ED. Telemedicine is a service that allows you to have an online video consultation with a doctor whether you are at home or on the go, by using your computer, tablet or smartphone. You can use telemedicine services and speak with a doctor to receive a diagnosis and get recommended treatment for minor illnesses, such as a sore throat, runny nose, or headache. The doctor can even prescribe medications when appropriate.

Aetna HMO Plan

Site of Care Average Cost Per Visit Your Copay
In-network Telemedicine provider
$49 $0*
* For Behavioral Health visits through Teladoc, the copay is $0. When using telemedicine for a scheduled appointment with your PCP or for behavioral health counseling services offered through MDLive or Array AtHome Care, the copay is $15. When using telemedicine for a scheduled appointment with a specialist, the copay is $25.

Aetna CDH Gold Plan

Site of Care Average Cost Per Visit Your Cost
In-network Telemedicine provider
$49 10% coinsurance after deductible