The Delaware Claims Online Reporting Portal is an online portal for the public to submit claim reports to the State of Delaware – Insurance Coverage Office.

Automobile – report any incident or accident involving a State of Delaware state-owned vehicle. The State Vehicle Tag Number is required for this type of claim to be reported online.

General Liability – report any complaint of injury or property damage that occurred on State of Delaware property or roadways. (i.e., potholes, fallen tree on property)

Mailbox – report damage to property caused by the Delaware Department of Transportation during maintenance operations. (i.e., mailbox or fence damage during mowing and snow removal operations)

Claims against the State of Delaware can be submitted using the State of Delaware Claims Online Reporting Portal by going to DHR - Insurance Coverage (delaware.gov) Click REPORT A CLAIM.

• Claims can be submitted anytime from anywhere.
• Claims can be made immediately rather than waiting on the phone.
• Claimants can attach documents to their claim report.

Yes. The State of Delaware – Insurance Coverage Office’s normal business hours are 8:00 am to 4:30 pm, Monday through Friday. They can be reached at (302) 739-3651 or (877) 277-4185. Delaware Claims Online Reporting Portal provides a second option for reporting claims to the State.

After you have completed and “Upload File” submitted the incident, the system will provide you with the option to upload any relevant files. Click to upload your documents.

• Driver Information Exchange Report
• Photographs
• Vehicle Appraisals / Estimates
• Invoices

If you provide an email address with your claim report, you will receive an email confirmation with the State of Delaware – Insurance Coverage Office’s contact information. A Claim Professional will be in touch with you to discuss your claim and will provide you with the next step instructions.

Please contact your Claim Professional for updates. If you do not have your Claim Professional’s contact information, you can call us at (302) 739-3651 or (877) 277-4185.

If you have a claim-related question, please contact your Claim Professional. If you do not have your Claim Professional’s contact information, you can call us at (302) 739-3651 or (877) 277-4185.

If you have just filed a claim online, please be advised that it may take up to one business day for a State of Delaware – Insurance Coverage Office Claim Professional to be assigned to your claim.