Holly Reynolds, Department of Finance, Division of Revenue

Ms. Reynolds is a Tax Examination and Investigation Manager responsible for personal income tax audit staff and both of DOR’s field offices in Dover and Georgetown. While managing her productive teams, Ms. Reynolds also made significant contributions of her own. She has been a vital resource to the Integrated Revenue Administration System (IRAS) Project and managed modernized efile testing for personal income tax vendors. During the 2021 tax processing season, Ms. Reynolds was responsible for preventing payment of $2,343,909 of fraudulent income tax refunds and directly addressed 476 taxpayer cases that were elevated to her, while also reviewing and correcting taxpayer accounts that generated over $600,000 of additional revenue due to the state.