Anthony DiCicco, Department of Technology and Information

Tony is a System Administration Senior Analyst with the Operations Office and he assumed the lead role for designing a toolset to streamline end-user services. Using this toolset, the old onboarding process went from 15 minutes to two minutes, and it saved roughly 300 hours on Active Directory account creations alone. Tony also went beyond the call of duty to resolve a major application issue with the Delaware Legislative Information System. While resolving the issue, he developed a process which allows software vendors to resolve application issues.

Jessica Guido-Brown and Melissa Winters, Department of Health and Social Services

Jessica, a Nursing Supervisor, and Melissa, a Psychologist, both work for the Division of Aging and Adults with Physical Disabilities. Together with contract worker Hooshang Shanehsaz, they initiated and implemented a project to reduce the use of psychotropic medications by their patients in order to increase their quality of life. They got buy in from residents and staff, and conducted staff training. Their efforts resulted in decreased nursing administrative time, increased nursing staff interactions with residents, and decreased financial cost of medications.