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Delaware Department of
Human Resources

Health Plan - Highmark Delaware

Telemedicine (Virtual Medicine)

Announcement New Provider

Bright Heart Health is Highmark’s vendor for on-demand medication assisted treatment (MAT) for addiction and opioid dependency via telemedicine. Services are available 24/7 and members and healthcare providers have access to their comprehensive outpatient services day or night. Members in need of these services can self-refer and providers can refer patients for ongoing MAT provided via telehealth. Members will receive comprehensive care, including medication management, counseling, case management and supportive services. For more information call 1-844-884-4474 or visit Bright Heart Health.

If you can’t get a quick appointment with your Primary Care Provider (PCP), consider using telemedicine instead of going to an urgent care center or ED. Telemedicine is a service that allows you to have an online video consultation with a doctor whether you are at home or on the go, by using your computer, tablet or smartphone. You can use telemedicine services and speak with a doctor to receive a diagnosis and get recommended treatment for minor illnesses, such as a sore throat, runny nose, or fever. The doctor can even prescribe medications when appropriate.

Highmark Delaware Comprehensive PPO Plan

Site of Care Average Cost Per Visit Your Copay
In-network Telemedicine provider
(Amwell, Doctor on Demand or Bright Heart Health)
$49 $0*
* When using telemedicine for a scheduled appointment with your PCP or for behavioral health services offered through Amwell or Bright Heart Health, the copay is $20. When using telemedicine for a scheduled appointment with a specialist, the copay is $30.

Highmark Delaware First State Basic Plan

Site of Care Average Cost Per Visit Your Cost
In-network Telemedicine provider
(Amwell or Doctor on Demand)
$49 10% coinsurance after deductible