Learn more about COVID-19 and the vaccine from the Division of Public Health 

Learn about your benefits and resources for Behavioral Health & Emotional Wellbeing More Info 

Delaware.gov logo
Department of Human Resources

Health Plan - Highmark Delaware

Telemedicine (Virtual Medicine)

Announcement

Announcement


100% coverage for telemedicine services has been extended for no more than 30 days following the end of the COVID-19 national public health emergency for individuals enrolled in a State of Delaware Group Health Plan. Instead of the copays listed in the charts below, members who receive telemedicine through their in-network primary care provider or other in-network physician as well as those who use Highmark Delaware’s telemedicine vendors will have a zero-dollar copay.

Bright Heart Health is Highmark’s vendor for on-demand medication assisted treatment (MAT) for addiction and opioid dependency via telemedicine. Services are available 24/7 and members and healthcare providers have access to their comprehensive outpatient services day or night. Members in need of these services can self-refer and providers can refer patients for ongoing MAT provided via telehealth. Members will receive comprehensive care, including medication management, counseling, case management and supportive services. For more information call 1-844-884-4474 or visit Bright Heart Health.

If you can’t get a quick appointment with your Primary Care Provider (PCP), consider using telemedicine instead of going to an urgent care center or ED. Telemedicine is a service that allows you to have an online video consultation with a doctor whether you are at home or on the go, by using your computer, tablet or smartphone. You can use telemedicine services and speak with a doctor to receive a diagnosis and get recommended treatment for minor illnesses, such as a sore throat, runny nose, or fever. The doctor can even prescribe medications when appropriate.


Highmark Delaware Comprehensive PPO Plan

Site of Care Average Cost Per Visit Your Copay
In-network Telemedicine provider
(Amwell, Doctor on Demand or Bright Heart Health)
$49 $0*
* For Behavioral Health visits through Amwell, the copay is $0. When using telemedicine for a scheduled appointment with your PCP or for Medication Assisted Therapy (MAT) through Bright Heart Health, the copay is $20. When using telemedicine for a scheduled appointment with a specialist, the copay is $30.

Highmark Delaware First State Basic Plan

Site of Care Average Cost Per Visit Your Cost
In-network Telemedicine provider
(Amwell, Doctor on Demand or Bright Heart Health)
$49 10% coinsurance after deductible





+