WEBVTT

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Lantern is for non-emergent planned
procedures.

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Ear surgery
is like knee replacement orthopedic.

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So your ligament repairs
items such as bariatric.

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So your more elective procedures
or even as far as spine

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cardiac we go as minimal as like ENT.

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So if you're doing a tonsillectomy
if you have frequent sinus infections

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we can find you provider
to help with those.

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The vetting process that

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we have to go through to bring surgeons
into our network is huge.

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The different things that we do.

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A malpractice review, background checks,
they have to have

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a little turn and complication rate.

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They have to have a certain amount
of volume to be in our network,

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and it's just a special place to be.

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For the most part,
members are paying significantly less

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than what they would pay
through traditional

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because we're able to provide coverage
for those high dollar costs

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during the procedure.

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The big things like your physician fees

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for facility,
your anesthesiology, we absorb that.

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So you're not getting surprise bills.

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I don't know if you've ever had surgery,

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but usually your anesthesia bill comes
in, you're like, whoa, what's this?

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Right.

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Because they usually fall
at a network or not,

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all the costs are bundled
within your benefit.

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They don't have to necessarily
pay anything for their procedure,

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but they could be on the hook for things
like imaging, pre-op work, bloodwork,

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those items. So it's not completely free.

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But the bulk of their surgery
is covered by us and they don't have

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such a financial burden.

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Required

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procedures through Lantern means
that in order to receive any coverage,

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you have to utilize one of our providers
in our network.

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If they choose to utilize

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some of out of our network,
it would be 100% out of pocket for them.

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But utilizing a provider in network
with us, they receive those cost benefits

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from their employer.

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When we open a case

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that's like the signal of we're
taking the next step for you,

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we're going to start guiding you through
that journey.

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We're going to start talking
about doctors and locations

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and getting you set up for a consultation.

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Our team takes pride in being able

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to give them providers
that best fit their need.

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So you can see a generic list,
but at the end of the day,

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if you have some medical history
that that provider may not be best suited

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for, we're able to then connect
with the provider team

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to identify a provider
that's more specialized in that area.

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So it's really unique to each member.

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I think the most important part of a care
advocate's role

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is to try to stay in tune
with what the member's needs are.

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Something that has always stuck with me
since I've been here is

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these are not always people
going to the best time in their life

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in this moment, and we have an opportunity
to set ourself apart

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by not just connecting them with a doctor,
but to give them a good experience

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all the way through
and be that single point of contact.

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I find that a lot of our members,
they really just need someone

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to talk to and hear what they're feeling
and what they're going through.

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I think that's what really pays
for our members.

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It's more than just that impactful
savings.

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It's more than just that quality network
that we have.

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The care and the kids truly
make a difference in our members lives

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because you're making that journey
just that much easier.