Delaware Department of
Human Resources

Non-Medicare Prescription Plan - Express Scripts

Options For Receiving Your Medication

Retail Pharmacy

Express Scripts has contracted with retail pharmacies, including most major drug stores and local pharmacy locations. These retail pharmacies in the Express Scripts network are referred to as “participating pharmacies.” To locate a participating pharmacy close to your home or other location, you can call Express Scripts Member Services at 1-800-939-2142 or check Express Scripts' website. You can purchase up to a 30-day supply at one time at any retail pharmacy. You may obtain a 90-day supply of a maintenance medication through a retail pharmacy that participates in the Express Scripts network.

Home Delivery Via Express Scripts Pharmacy

To have a new prescription filled by the Express Scripts Pharmacy :

  • You may mail the prescription, a completed mail-order form, and payment to Express Scripts Pharmacy, OR ask your doctor to fax the prescription to Express Scripts Pharmacy by calling 1-888-327-9791 for instructions.
    (Only your doctor can fax prescriptions.)

  • Refills may be ordered online at Express Scripts.

For more information, call Express Scripts Customer Service at 1-800-939-2142 (if you are not enrolled in Medicare) or 1-877-680-4883 (if you are enrolled in Medicare).

Worry-Free Fills Program

Worry-Free Fills Program , the Express Scripts automatic refill service, helps address one of patients' main sources of anxiety when using mail order –fear of running out of medication because they forgot to refill or the medication was not delivered when expected. With Worry-free Fills, patients no longer need to worry; the Express Scripts Pharmacy automatically delivers refills to the patient when the medication's supply is due to run out. And when the prescription is out of refills, we contact the doctor for a new prescription. This helps avoid gaps in care that can affect a patient's health.

This service is completely voluntary, and applies only to mail-order prescriptions. There is no additional cost for the service, and the service can be discontinued at any time.

How Worry-free Fills Works:

  • Patients choose which eligible medications to enroll in Worry-free Fills Ptrogram. Enrollment is easily managed through®, or by calling the Member Services number on your prescription card.
  • Patients are notified more than 2 weeks before the medication is shipped. This gives patients time to let us know if they need to reschedule, update shipping information, or cancel an order before the medication is shipped. Patients are not billed until we ship their order.

Specialty Pharmacy (Accredo and Biotek Remedys)

Some health conditions require medications that are classified as “specialty medications” and are provided through Accredo and Biotek Remedys Specialty Pharmacy. For example, medications used to treat some forms of cancer, multiple sclerosis (MS), hepatitis C, and rheumatoid arthritis are classified and administered as specialty medications. Members may receive their first 30-day fill of a new specialty medication through a retail pharmacy, but must have subsequent refills of the same medication provided by Accredo or Biotek Remedys. Staff from Accredo or Biotek Remedys will reach out to physicians and members to work together in managing the member's prescription needs.

When a member receives medication through Accredo or Biotek Remedys, a patient care coordinator is assigned to that member. The member is welcome to contact the assigned patient care coordinator to discuss his/her prescription needs and health condition. Prescriptions are delivered directly to a member's home with unique packaging, as necessary, to ensure safety.

Accredo's dedicated customer service number is 1-800-803-2523.

Biotek Remedys is located in New Castle, DE and their customer service number is 1-877-246-9104.